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Refund & Return Policy

Last updated: 8 September 2026

This Refund & Return Policy explains how STARFILL (starfill.shop) handles refunds and returns for gift cards, phone top-ups, eSIMs, and other digital products. By placing an order you acknowledge the nature of digital goods.

1. Core rules

  • We sell instantly delivered digital products (codes, refills, eSIMs). Once successfully delivered and usable/redeemable, they are generally non-returnable and non-refundable.
  • Traditional physical “return to sender” workflows do not apply.
  • Eligibility is assessed under this policy and the facts of the order after support review.

2. When a refund may be available

  • You paid but the product was not delivered (no code issued / confirmed failed top-up).
  • A technical error on our side caused a duplicate charge or clear mis-fulfillment.
  • A product is defective/unredeemable and the upstream provider confirms the issue and refunds us; we then refund you.
  • A refund is required by applicable law.

3. When refunds are not available

  • The code, refill, or eSIM was delivered successfully and can be used.
  • You entered the wrong phone number, email, or redemption details.
  • You changed your mind, ordered twice by mistake, or chose the wrong denomination/region.
  • A third-party merchant refuses redemption due to its own terms, region limits, or account risk controls outside our control.
  • The request is outside the time window below without a legal exception.

4. How to request a refund

  1. Sign in to your account and open the relevant order.
  2. Email support@starfill.shop with subject “Refund request + order number”.
  3. Include: order number, payment proof, screenshots/description, and a contact email.

We usually complete an initial review within 1–3 business days. Cases involving upstream providers may take longer.

5. Method and timing

  • Approved refunds are returned via the original payment path when possible, or another method you agree to.
  • Crypto refunds are subject to network confirmation, market volatility, and network fees; miner/network fees are generally non-refundable.
  • Please submit requests within 30 days of payment. Later requests are assessed only in exceptional cases.

6. Returns

Digital products cannot be physically returned. A “return” means cancelling unused value and processing a refund when eligible. Products that were revealed, redeemed, or activated cannot be returned.

7. Related policies

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